Refund and returns policy

Last updated: September 12, 2026

We want you to be satisfied with your Provirtec purchase. This policy explains when and how returns, refunds, exchanges, and cancellations are handled.

30-day return period

You may request a return within 30 calendar days after the order is delivered. To be eligible for a change-of-mind return, the product must be in the same condition in which it was received, with its original packaging, accessories, manuals, and proof of purchase.

Products that have been used may still be eligible when they are defective, damaged on arrival, or not the product ordered. Contact us before sending any item back.

Start a return

Email service@regentint.com.tw with your order number, the item you wish to return, the reason for the return, and photos when the item is damaged, defective, or incorrect. We will provide return instructions and, when applicable, a return authorization. Returns sent without authorization may be delayed or refused.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and arrange an appropriate replacement, return, or refund. When we confirm that the item was damaged, defective, or sent incorrectly, we will cover reasonable return-shipping costs.

Change-of-mind returns

For eligible change-of-mind returns, the customer is responsible for return-shipping costs unless applicable law requires otherwise. Original shipping charges, duties, taxes, and expedited-shipping fees are not refundable unless the return results from our error or applicable law requires a refund.

Exceptions

We do not accept returns of gift cards, items marked final sale where permitted by law, or replacement filters and other consumable components that have been opened or used, except when the item is defective, damaged, incorrect, or applicable law provides otherwise.

Refunds

After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved a refund, contact us.

Exchanges

For the fastest exchange, request a return and place a new order after the return is approved. If an item arrived damaged, defective, or incorrect, contact us before placing a replacement order.

Order cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfillment has started. If the order has shipped, the return process above applies.

Contact

Return and refund questions can be sent to service@regentint.com.tw.